Tuling Admission CRM module
Lead Distribution
New leads go to counsellors by rules you choose, with a record of every assignment and a view of who is overloaded.
About this module
Leads left in a shared inbox go cold. Distribution rules make sure every new lead has an owner within moments, and that no counsellor is carrying more than their share.
Capabilities
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Round robin or load balanced
Share leads evenly in turn, or give the next lead to whoever has the lightest workload.
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Assignment record
Every assignment and reassignment is recorded, with who made it and when.
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Inbox for unassigned leads
Leads that arrive without an owner wait in one inbox until they are assigned.
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Fairness view
See how leads and conversions are spread across the team, and who is at risk of overload.
FAQ